Reference

Terms & Conditions for Your Account

boss01 Terms & Conditions explain how you open, use and maintain an account, including phone verification before account access and the checks attached to DANA, OVO, GoPay and…

Account acceptanceWallet checksPolicy changesLocal law
boss01 Terms & Conditions for Your Account
POLICY HELP PATH

Get Answers Before Account Access

A clear support route helps when a Terms & Conditions question affects your account or wallet status.

Account access Ask us to clarify a Terms & Conditions rule affecting phone verification, login status…
Wallet status For DANA, OVO, GoPay or QRIS questions, send the transaction reference and displayed status.
Policy request When you believe a rule was applied incorrectly, identify the date, account step and…
HOW WE HANDLE TERMS

See How Policy Requests Are Handled

We handle Terms & Conditions questions through the account details and records connected to the request, not through public messages.

Data handling

We use account details, phone verification records and transaction references to apply the stated Terms & Conditions.

Cookies

Cookies may keep your policy acknowledgement, session state and device preference available between visits.

Account security

You must protect your login details and tell us when you suspect unauthorised access.

Record retention

We retain policy acknowledgements, support exchanges and payment references for the period needed to operate the account, address disputes and…

Correction request

If an account detail is wrong, identify the field and explain the correction through support.

Policy contact

For a Terms & Conditions question, name the relevant heading and describe the account step involved.

Terms & Conditions Questions Answered

These answers address the policy searches we hear most often before an account is opened or checked. Read the current Terms & Conditions first, then contact support with the exact clause, payment reference or account step if your situation needs a specific response. The applicable wording remains subject to local law.

They cover account opening, phone verification, login responsibilities, wallet and transaction checks, policy changes, data handling, cookies, retention and access conditions. The current version shown on our site is the reference you accept when opening or continuing to use an account.

Account opening requires accurate details and phone verification before access. Eligibility depends on local law, so you should confirm that access is permitted where you are located. We may request clarification when submitted details do not match the account or payment record.

The policy allows us to check whether DANA or QRIS details and references match the account activity. Follow the displayed steps and keep the receipt reference. A mismatch can require clarification before the related transaction or account action proceeds.

Yes. Send the field that needs correction, the reason and the account phone number through support. We may request matching evidence before changing details linked to phone verification, wallet status or a transaction record.

Our Terms & Conditions explain how account details, verification records and transaction references support policy handling. Cookies can retain session and policy acknowledgement data. Browser settings can limit cookies, although that may change the account access path.

We post the updated wording and apply it according to any notice required by local law. Check the revision before continuing. If a change affects your account step, wallet status or access, contact support with the relevant heading.

Use the account support route and include the policy section, account phone number, date and any DANA, OVO, GoPay, QRIS or bank transfer reference involved. Do not send a password. Access or eligibility depends on local law.